MasterCard? More like MasterFail.

I defy you to find a more infuriatingly incompetent credit card website than the one Citi provides for those unfortunate souls who have a MasterCard issued by Sears. And by "unfortunate souls," I mean me, of course.

Here's what I get when I try to log in to our online account:

Screenshot of horribly uninformative error screen

You'd have to work pretty hard to come up with an error page that's less useful than this one. It doesn't explain the error. It doesn't suggest a solution. It doesn't provide a means to contact the company to get help. If I didn't know better, I'd think the federal government was involved with the design of this website, but that would be an insult to the federal government.

One might logically assume that getting this message after attempting to logon MIGHT mean that perhaps a new password is needed (yes, it's an assumption borne of desperation, but alternatives are limited). Guess what you get when you try to change your password?

Screenshot of horribly uninformative error screen

Oscar Wilde said that consistency is the last refuge of the unimaginative, but if you substitute "pathetically incapable" for "unimaginative," the sentiment still works just fine.

If I can ever figure out how to get past this screen, I'm going to close the account and switch to Visa. At least they have better TV ads.

UPDATE (same night, one hour later): I took to Twitter to vent my frustration, and once again was gratified by the power of social media to get the attention of even large companies.
And while their suggestion wasn't all that helpful, I did appreciate their quick response (they followed with another tweet asking me to message my phone number to them if I continued to have a problem so we could work through it). But it did cause me to try a third browser - Firefox; I have already tried Google Chrome and Safari - and I was able to connect to the account and take care of business. So, perhaps I'll grant a least until I see how the site behaves in the future.

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About this Entry

This page contains a single entry by Eric published on January 27, 2014 8:45 PM.

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