Hard Day

I've never seen a book or a course entitled "How to be a Freelance Web Designer" but I'm sure there's one out there somewhere. However, I'll bet it doesn't include a chapter or lesson about dealing with the unexpected death of a client, which is what I've been doing since Monday. In fact, I just finished an email to the client's widow giving her some ideas about a notice to put on his website.

Drafting a death notice for a client's home page. It's probably inevitable that one will eventually face that situation, but does anybody really spend time planning for it?

I plan to write more about the client, because he was a special guy, someone who became as much a friend as a customer over the past few years. He was also what some would consider to be a "public figure," internationally known in his field. However, I want to hold off until the family has published an obituary. It's not my place to make the announcement.

There's also the unfortunate reality that losing a top-tier client directly affects the finances of the freelancer's business. Again, this is not something one can plan for in any meaningful way, but it underscores the importance of trying to diversify one's client base as much as possible.

In the final analysis, however, things like this also serve to remind one to consider what's truly important in life. In that respect, being a successful web designer falls pretty far down the list.

Comments

Something tells me that if anyone can handle this situation with poise and grace, it is you. The widow is fortunate to have you as a business partner.

Posted by: gwynne at June 13, 2007 04:29 PM

Thanks for the vote of confidence, Gwynne. I hope I can live up to it.

Posted by: Eric at June 13, 2007 04:46 PM

Eric:

Sorry to hear that. I just got a phone call myself yesterday that a friend died. 48 years old. Found out he had cancer, and 9 days later he died. Such events certainly give the rest of us good reason to pause, and reassess how we are using our time.

Posted by: Justin Pease at June 13, 2007 04:54 PM

Justin, you don't get to be as old as me without attending a lot of funerals, but this is the first time I've dealt with it in this context. I'm actually better prepared to deal with the emotional and spiritual issues than I am the business issues. Have to admit that I'm glad about that, too.

Posted by: Eric at June 13, 2007 05:03 PM

I've prayed for you :).

Posted by: Rach at June 13, 2007 05:50 PM

Thanks, Rachel. Keep in mind that the client's family needs it even more. I hope to have details tomorrow.

Posted by: Eric at June 13, 2007 06:02 PM

Well I'm sure you can handle the business issue. I don't have an overflow of work at the moment, but I'll definitely keep you in mind. Perhaps we can meet for coffee or something when I get back in town in 2 weeks.

Posted by: Justin at June 13, 2007 06:21 PM

I'll simply second what Gwynne said.

Posted by: Jim at June 13, 2007 07:58 PM

Justin, thanks, but the business issue is more theoretical than real.

Thanks, Jim. I know you've been through much more of this sort of thing than I have.

Posted by: Eric at June 13, 2007 09:22 PM

Day late, dollar short here, but wanted to third what Gwynne said, since she put it so well.

Posted by: beth at June 14, 2007 08:25 AM

Eric, you could always look for a way to get away - if just for a little while - and relax ..... maybe take YLB to Starbucks for coffee, meet a friend, enjoy a cool summer drink and a chat .... then witness a fender-bender in the parking lot ...... hmmmmmm ..... maybe not .....

Seriously, though, I think you have your eyes fixed firmly on the real 'prize' ..... your family, your clients and your friends appreciate and admire you for that.

Posted by: Jeff at June 14, 2007 08:25 AM

That's a tough one, Eric. I'm sure you're not the first web designer who's had to deal with the death of a client, but I'm guessing that it's a situation that's still somewhat uncommon, due to the relative newness of the web.

When I think about all the different forums, web pages, blogs, e-mail lists, etc. with which I have connections, I wonder if I shouldn't include a file with all my logins and passwords in my will.

Otherwise, I might suddenly disappear one day, and MGW would have no way to post on my blog to let you all know I had dropped into The Great Bit Bucket. She wouldn't have the information she needed log on to, say, GoDaddy and cancel my web hosting account.

Posted by: Foo at June 14, 2007 08:26 AM

I wonder if I shouldn't include a file with all my logins and passwords in my will.

Foo, that's a practical suggestion with much merit, although I'm not sure that the will is the best place for it, given that it might be a while before that document is inspected. Seeing what my client's spouse is dealing with in trying access his email, PayPal account, etc. underscores the importance of leaving a trail, especially if there are immediate financial implications.

Posted by: Eric at June 14, 2007 09:02 AM
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