Has Suddenlink hijacked your browser?

A few weeks ago, I began to notice something odd whenever I entered an incorrect URL into my browser's address bar. Instead of seeing a Google search result page with suggestions that closely matched whatever I had typed, I was getting a Suddenlink-branded page (Suddenlink is my internet service provider) listing its own suggested alternatives. Here's a partial screen shot:

Screen shot of Suddenlink redirect page

I was vaguely annoyed by this, but sufficiently focused on other things to not take the time to investigate – until this morning. That's when I noticed a tiny linked phrase on the page: "Why am I here?" While I was pretty sure that link didn't lead to the meaning of life, it did provide me with an explanation of what was happening with my browser:

Screen shot of Suddenlink redirect explanation page

For those with less than perfect vision, the page reads, in part:

The Suddenlink redirection service has been enabled to provide helpful searches from web address errors. You entered an unknown name that the Suddenlink service used to present site suggestions which you may find useful. Clicking any of these suggestions provides you with Yahoo! search results, which may include relevant sponsored links.

Apparently, Suddenlink has partnered with Yahoo! to take over the redirection tasks that I had been relying on Google to handle. However, I have no recollection of giving them permission to do that, and if there's one thing that chaps my hide, it's someone messing with my computer without my authorization.

The page does go on to inform you that "If this service is not right for you, please visit your Preferences page to opt out," and "Preferences page" is linked to a place where you can restore your browser behavior to what you wanted in the first place before Suddenlink decided it knew better than you how you wanted your system to work.

If there's one message I'd like to pass along to my esteemed ISP, it's that unilaterally imposing your will upon your users but justifying it with an opt-out provision is so 2002. Really, I expect more out of a major communications company.

P.S. I wish I knew more about how this interwebosphere thing worked, because I'd like to know how Suddenlink is able to inject its presence into my browsing experience in this fashion. If you have the answers, please feel free to educate me.

Comments

The SAME thing happened to me yesterday and I thought it was some quirk. I feel the same way and will call (?) I guess to register my complaint. Bet I'll hang up the phone angrier than when I started...

Posted by: Sherry at July 16, 2008 02:00 PM

Sherry, I'm somewhat relieved to know that I'm not the only one who found this to be a surprise. But good luck with the calling thing. ;-)

Posted by: Eric at July 16, 2008 02:08 PM

I don't blame you. I even get irritated whenever I visit a site and that site changes the appearance of my mouse cursor.

Dammit, that cursor is mine, not theirs!

Posted by: Natalie at July 16, 2008 03:23 PM

...and that site changes the appearance of my mouse cursor.

Uh oh. Umm, you might want to not mouse over one of the Gazette's dotted-underlined acronyms, then. I use CSS to change the cursor to a question mark in that specific instance.

This is actually an interesting issue, because there's a fine line between the website owner's right to define the "web page experience" and the visitor's right to control his or her browsing preferences. You're probably OK with the designer dictating how links will appear in your browser (underlined or not; bolded or not; hover effects or none), but you draw the line at changing how your cursor looks. I'm not arguing that your decision is irrational or without merit, just pointing out that it's another in a long list of examples of how many decisions a web designer must make for even basic sites.

Posted by: Eric at July 16, 2008 03:52 PM

Can't you just type in a search term into your Google search bar? (That's the way I think. I rarely type in URL's.)

Posted by: soccer dad at July 16, 2008 04:47 PM

SD, what I'm referring to is my tendency to guess at URLs when I'm not absolutely sure. (Or, sometimes I just misspell them.) When I enter an invalid URL, Google will by default provide me with some suggested alternatives. So, I'm not actually trying to do a web search.

I'm sure your approach works well for the way you do your browsing, but it puts a mostly unneeded step into my work flow (if that makes sense).

This is not a huge issue, by the way. It's one of those "principle of the thing" things.

Posted by: Eric at July 16, 2008 04:54 PM

Interesting. I've had that happen before, when working off my home connection, but I never gave it much thought. In my case, it's Grande Communications doing the redirecting. Mine says “Powered by Yahoo!”, but much of the “Why am I here?” explanation uses almost the same verbiage as yours.

Posted by: Foo at July 16, 2008 09:24 PM

Unfortunately more and more ISPs want to interfere with your web browsing. Some are inspecting the web pages you view and dynamically inserting their own ads (http://arstechnica.com/news.ars/post/20080715-congress-goes-after-nebuad-again.html)

And then they are also interfering with other traffic, like voice and video chats between people to try and get you to upgrade to more expensive service.

I wish we all had more choices, but at best people only have two choices (the cable company and the phone company) and a lot of people only have one.

FYI, I think the way Yahoo and Suddenlink are doing what they are doing is as follows:

Before:
1. You enter an incorrect domain name into your browser.
2. Your browser needs to turn that name into an address, so it asks whatever domain name servers (DNS) it is configured to use. Usually those are the DNS servers with your ISP (Suddenlink, in this case)
3. The DNS servers try and find an answer. If they can't, they let your browser know.
4. Your browser then asks Google to help figure out what you really meant.

What's happening now:
When the DNS servers can't find an answer, they lie, and give your browser the address of yahoos servers. Your browser connects, thinking everything is fine, so it never makes its own request to Google. In exchange, Suddenlink gets some money from Yahoo if it was able to serve any ads on the page.

One thing you can do is use some other DNS servers. I can't really recommend any though. The only ones I know of that are free and open to the public do the same thing Suddenlink is doing now, but at least they are up front about it, and they let you opt out and still use their servers, if I remember right.

Posted by: eas at July 16, 2008 09:24 PM

Foo, Suddenlink's redirect page is also powered by Yahoo, so it appears that Grande has the same practice.

Erik, thanks for the enlightenment. I suspected it was something like that. It's not a big enough deal for me to search out new DNS servers, especially since opting out does resolve the issue. I just wish Suddenlink had been more transparent with what they are doing.

Posted by: Eric at July 16, 2008 09:53 PM

I find it interesting that you do your searching from the address bar. Mainly because it was you that hipped me, a couple hundred years ago, to the 'Ctrl-L, Tab' search keyboard-fu. If Firefox ever changes that tab index, I'm sunk.

Posted by: Scott at July 17, 2008 07:21 AM

Wow. I obviously need to take a refresher course in how to write clearly. I didn't think I said anywhere that I was using the address bar for searches. I might attempt to hack an URL every now and then, but this whole thread is about who controls automatic redirect function of my browser; it has nothing whatsoever to do with searches.

Posted by: Eric at July 17, 2008 07:40 AM

I have long ago stopped typing in URL's because I'm not so good at remembering them. I prefer the indirect route. (Yes, I know that requires an extra click.)

So even my ISP would conspire to get me to use Yahoo! I'd likely never know it.

Posted by: soccer dad at July 17, 2008 02:52 PM

To be honest, where I trip up the most is misremembering keywords I've assigned to bookmarks, especially for older client sites that I haven't visited in a while. I try to guess at the keyword, and if it hasn't actually been assigned, the search/redirect kicks in.

If nothing else, we've learned that we've all got our specific processes for getting things done, and none of us like it when something interferes with them!

Posted by: Eric at July 17, 2008 02:58 PM

Can't replicate the problem even using your search string on my Suddenlink connect w/ or w/out URL configuration. Bet you scared them off....or not.

Posted by: herd of turtles at July 17, 2008 08:14 PM

OK, that's fine. What, precisely, did you expect to find at "wsssssssj[" anyway? There's not even a TLD there. So, in short, you're searching from the address bar, and that's a function of most modern browsers, which I know you know.

As you have noted, and to answer your question redundantly, the person who controls the redirects is the person who controls the DNS. I'm willing to bet cash money that a true search directed at a true search engine would have returned results you might have expected. But that's not what you did. You threw a term out into the ether, and the ether responded. Once you enter the ether, it's the job of the folks running the ether to respond. After all, a few short years ago, it would have been a 404 page, which the average bear cannot interpret at all.

And this all really sounds like talking to my mama about icons and popups and spam. Now I detest myself.

Posted by: Scott at July 17, 2008 10:19 PM

What, precisely, did you expect to find at "wsssssssj[" anyway?

That's what happens when you have a keyword ("wsj") assigned to your bookmark of the Wall Street Journal's website, and a sticking "s" on your keyboard.

Posted by: Eric at July 17, 2008 10:25 PM
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