Waiting on Godot to Repair the Dishwasher

Sometimes, I hate being right. We just got a call and the repair guy is on his way. The time? 4:46 p.m.

Debbie came through her dental surgery yesterday with flying colors (whatever that means), thanks to excellent pharmaceuticals and, I'm sure, some TLC from yours truly. She's now in the back yard tending to the planter; I wonder if it would be pushing my luck to see if she wants to mow the yard for me?

Anyway, we're having to stick close to home today because the dishwasher repairman is supposed to drop by at his convenience. Sears informed us that he would be by sometime between 8:00 a.m. and 5:00 p.m. Does that sound familiar?

I'd like to know the lucky sonuvagun who's given that schedule, and then has the service call actually occur at 8:00 a.m. Have any of you ever experienced that? I mean, somebody has to be first on the schedule, but it's never us.*

My guess is that since we have to be somewhere at 6:00 p.m., the guy will show up around 5:30 and take an hour to do the job.

*Now that I think about it, I believe we were, indeed, first on the schedule, a long time ago. And, as it so happened, something came up and we had to attend to other early morning business and missed that service call. As Basil Fawlty would say, typical...just typical.


My experience is that I'm the one that gets delayed because the job before me turned into a big problem........In fact this has happened several times. Is it just me or what????

Back in college several casual acquaintances reported flying colours, they very well could have been caused by pharmaceuticals. I wasn't sure what they meant.

To Eric,

I’m sorry you’re having to wait for the service call. We do try to get our customers serviced in as timely a manner as possible. Sometimes a call does run longer (or shorter) than expected, causing delays or early arrivals. We can never know what we are going to encounter on a service call, but we do try to stay as close to the schedule as possible. My name is Brian and I’m part of the Sears Cares escalations team. At your convenience, please contact my office at searscares@searshc.com if your dishwasher is still not fixed. Please provide a contact phone number and the phone number the dishwasher was purchased under (if different than the contact phone number) and we will call you directly. In addition, please provide the screen name (Eric) you used to post here for reference to this issue, and we do look forward to talking to you soon.

Thank you,

Brian J.
Senior Case Manager
Sears Cares

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This page contains a single entry by Eric published on August 7, 2009 10:42 AM.

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