Way back in the summer of '09 I complained
about the fact that our then-three-year-old neighborhood still wasn't appearing on Google Maps. I also wrote about contacting Tele Atlas
, the company who provides the mapping data for Google and many other companies in assorted industries. And then I promptly forgot about the whole thing.
Imagine my surprise last week when an email arrived in my inbox from Tele Atlas with a status report:Thank you for contacting Tele Atlas. Based on a review of your report, we can now confirm that the change you suggested has been made. It will go out in the next release of our map database. This report is now closed.
Tele Atlas supplies maps to the companies that make devices or applications, not directly to the people who use them. We update the map we supply so these companies can incorporate the map update in their own systems. When this process is complete, your change will be made available to you. It may be possible to purchase an updated map; please contact your device manufacturer or application provider for further information.
Thanks again for your willingness to help keep Tele Atlas maps up-to-date and accurate!
The email contained a link
that further confirmed the company's handling of my feedback.
I'm pretty sure Tele Atlas's response lagged behind the actual mapping updates, because our neighborhood has been appearing on Google Maps for some time, although I have no idea when it first showed up. (Interestingly, the street view still shows a photo of our three-year-old house under construction. I guess driving through the streets of Midland isn't at the top of Google's to-do list.)
It's nice to know that there are companies who do respond to feedback from clients. We'll ignore the actual response time in this case.
Coincidentally, we just received a letter from Honda informing us that an updated DVD is available for our truck's navigation system (for "just" $150). Honda uses NAVTEQ
for its mapping data, and NAVTEQ's data has been more up-to-date than that provided by Tele Atlas. I guess we'll spring for the update, although we haven't made much use of the Ridgeline's nav system lately. In fact, the last time we used it, it led us miles out of our way, into the middle of a pasture instead of to the hotel adjacent to the interstate we exited in order to follow the device's instructions. OK, perhaps that's an indication that an upgrade is advisable.